Privacy Policy
Effective Date: 25.09.2025
Welcome to Heatskins.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our site, use our platform, or interact with us.
1. Who We Are
Heatskins.com is owned and operated by ELEGY SOFTWARE LIMITED
Reg. no.: 16706832
128 City Road, London, United Kingdom, EC1V 2NX
For data protection queries, contact our Data Protection Officer at: support@heatskins.com
2. What Data We Collect
- Account & Identity Data: Steam ID, username, profile picture, email address
- Technical & Usage Data: interactions with the site
- Transactional & Financial Data: payment and withdrawal records (processed via third parties such as Stripe and Xsolla; no card numbers stored)
- Cookies & Tracking Data: analytics, fraud prevention, session handling, marketing
- Optional Data: communications with support, survey responses
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Provide and operate the platform (digital marketplace for in-game skins) | Contract performance |
| Personalize user experience | Legitimate interest |
| Analyze performance and usage | Legitimate interest / Consent |
| Detect and prevent fraud | Legal obligation / Legitimate interest |
| Send transactional and promotional emails | Consent / Legitimate interest |
| Comply with legal obligations | Legal obligation |
Users may withdraw consent or manage preferences at any time by emailing support@heatskins.com.
4. Cookies and Tracking
For detailed information, please see our Cookie Policy.
5. Sharing Your Data
- Payment processors: Stripe, Xsolla
- Hosting and infrastructure providers
- Analytics services: Google, Amplitude
- Marketing platforms: Meta, Google
- Government authorities when required by law
- Affiliates and service providers under confidentiality agreements
We do not sell personal data. Some data may be shared with analytics or advertising partners in a way that could be considered a “sale” under California law.
6. Data Retention
- Account data: until deletion + 180 days for fraud prevention
- Transaction data: up to 7 years (legal and tax compliance)
- KYC data: 90 days after verification
- Marketing data: until consent is withdrawn
7. Your Rights
As per GDPR and CCPA, you may:
- Access, correct, delete, or port your data
- Object to or restrict processing
- Withdraw consent at any time
- File a complaint with a supervisory authority
8. Children’s Privacy
Heatskins.com is not intended for children under 13 years of age (or under 16 where applicable by local law).
9. Data Security
We use SSL encryption, access controls, regular audits, and breach notification protocols to protect your data.
10. Business Transfers
In the event of a merger, acquisition, or sale of assets, users will be notified at least 30 days prior to any changes affecting personal data.
11. Disclaimer
Heatskins.com is an independent trading platform for digital in-game items. We are not affiliated with or endorsed by Valve Corporation, Steam, Counter-Strike, Dota 2, or Team Fortress 2.
All rights to the games and items belong to Valve Corporation.
12. Contact
- Email: support@heatskins.com
- Address: ELEGY SOFTWARE LIMITED, 128 City Road, London, United Kingdom, EC1V 2NX
Last Updated: 25.09.2025